Terms of service
TERMS OF SERVICE
1. Overview
This website is operated by Libala Store, under LORULA LIMITED.
Throughout the site, the terms “we”, “us” and “our” refer to [Tên shop, ví dụ: Galixo Store] and LORULA LIMITED.
By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our products or services for unlawful or unauthorized purposes.
You must not transmit viruses, malware, worms, or destructive code.
3. General Conditions
We reserve the right to refuse service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
4. Accuracy of Information
We make reasonable efforts to ensure that information on this Website is accurate.
However, product information, pricing, availability, specifications, and other content may occasionally contain errors or omissions.
We reserve the right to correct errors and update information at any time.
5. Products and Services
Certain products or services may be available exclusively online.
Products may have limited quantities and may be subject to return or exchange only according to our Refund & Return Policy.
We have made reasonable efforts to display product images and colors accurately, but actual appearance may vary depending on devices, screens, lighting, or manufacturing variations.
6. Pricing
Prices displayed on the Website may change without prior notice.
We reserve the right to modify or discontinue any product or service where permitted by law.
Promotional prices, discount codes, bundles, and special offers may have separate conditions.
7. Orders
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including suspected fraud, pricing errors, inventory issues, payment problems, or misuse of promotional offers.
If an order is cancelled after payment has been taken, an applicable refund will be issued.
8. Billing and Account Information
You agree to provide current, complete, and accurate billing, payment, shipping, and contact information.
You are responsible for updating information necessary for us to complete your transaction and communicate with you.
9. Shipping
All orders are subject to our Shipping Policy.
Delivery times are estimates unless explicitly stated otherwise.
Shipping delays may occur because of carriers, customs, weather, peak periods, or other circumstances outside our reasonable control.
10. Returns and Refunds
Returns, exchanges, refunds, damaged items, incorrect products, and cancellations are governed by our Refund & Return Policy.
11. Third-Party Services and Links
We may use or provide access to third-party services, payment processors, shipping carriers, applications, or websites.
We are not responsible for third-party websites or services except to the extent required by applicable law.
12. Intellectual Property
All Website content, including branding, graphics, text, images, videos, product descriptions, designs, and other materials, is owned by or licensed to Libala Store or LORULA LIMITED unless otherwise stated.
Unauthorized copying, reproduction, distribution, or commercial use is prohibited.
13. Prohibited Uses
You may not use the Website:
- For unlawful purposes.
- To violate intellectual property rights.
- To submit false or misleading information.
- To upload malicious software.
- To scrape or interfere with the Website without authorization.
- To commit fraud or payment abuse.
- To impersonate another person.
- To interfere with security features of the Website.
14. Disclaimer of Warranties
The Website and Services are provided subject to applicable law.
We do not guarantee that access to the Website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Libala Store and LORULA LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or Services.
Nothing in these Terms limits liability where such limitation is prohibited by law.
16. Indemnification
You agree to indemnify and hold harmless Libala Store, LORULA LIMITED, and their service providers from claims arising from your unlawful misuse of the Website or violation of these Terms, to the extent permitted by law.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.
18. Termination
We may suspend or terminate access to the Website where a user materially breaches these Terms or uses the Website unlawfully.
Obligations incurred before termination remain enforceable.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other policies published on the Website, constitute the agreement governing use of our Website and Services.
20. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, subject to mandatory consumer laws applicable in the customer's jurisdiction.
21. Changes to Terms
We may update these Terms of Service from time to time.
The latest version will be published on this page.
Continued use of the Website after an update constitutes acceptance where permitted by applicable law.
22. Contact Information
Questions about these Terms of Service should be sent to:
Trade Name: Libala Store
Legal Entity: LORULA LIMITED
Email: [Email của shop, ví dụ: contact@libala.store
Phone / WhatsApp: +1 (213) 519-5595
Registered Office:
Suite C, Level 7, World Trust Tower,
50 Stanley Street, Central,
Hong Kong
Support Hours:
Email and WhatsApp: 7 days a week, reply within 24 hours.
Phone: Monday to Friday, 9:00 AM – 6:00 PM HKT.